My7Heavens guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 28 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
Please allow up to 28 days for your refund to be processed from the day you return the product.
Please also note that items must be returned with all the labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
We do not offer refunds for any perfumes and jewellery items purchased due to hygiene reasons.
Please fill out the returns form delivered with your purchase and send it back to us at the returns address below. If you have any issues with returning your item please email email@example.com quoting your returns number, order number, name, item/s you wish to return and your reason for return.
All mailed returns should be sent to the following address:
Unfortunately we do not offer free returns. When returning unwanted items you will be liable for cost of posting it back to us.
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.
After you receive the refund confirmation email, please allow for at least 5 working days for the money to be placed back into your account.
Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our team, we will email to let you know.
If you do not receive an email from us within 28 days, please contact firstname.lastname@example.org and we will look into this for you.
FOURTEEN DAY COOLING-OFF PERIOD (EU ONLY)
In addition to our returns policy, under the Distance Selling Regulations EU customers have 14 working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDS, CDS or software which have been unsealed; magazines; or tailor- made / customized products).
In this case, we will provide a full refund but you must return the cancelled items to us for a refund.
Once we have received the items, we will refund you on the payment option you used to purchase your order with.
Your UK statutory rights are not affected by our returns policy.
If you pay by debit card or PayPal, My 7Heavens will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.
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