Shipping Information
My 7Heavens orders are delivered Monday through Friday between 9 am and 5 pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last-minute purchases, Express delivery is available to most destinations and Same Day delivery is offered in selected cities.
All relevant delivery options available for your order and to your destination will be displayed at checkout.
Shipping Times:
- DHL EXPRESS: Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days
- UPS STANDARD: Only available within Europe: delivery within 5-7 days
- UPS EXPRESS SAVER: Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. My 7Heavens cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
DUTIES & TAXES
We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below:
European Union, USA, Canada, Brazil, Mainland China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E, Japan, Isle of Man, Guernsey, Jersey, San Marino, and Mexico.
If you are ordering from within your own customs zone or country/region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at checkout.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the countries/regions listed above), the price you pay to My 7Heavens will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
ORDER TRACKING
After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant My 7Heavens partner will aim to dispatch it within 2 business days.
Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your My 7Heavens account.
If you order from multiple My 7Heavens partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
CANCELLATIONS
As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by a 7Heavens partner, we offer a Free Returns service.
Further information on cancelling and returning an order can be found in our Return & Refunds Policy.