We want you to be completely satisfied with your purchase from My7Heavens.
Skincare products are non-returnable due to the nature of the products and to ensure the safety and health of all our customers.
For hygiene and safety reasons we are unable to accept returns or exchanges once they have been opened or used.
We recommend reviewing product details before making a purchase.
If you have any concerns or need assistance, please don’t hesitate to contact our customer service team at info@my7heavens.com

Damaged or Defective Products

If your skincare product arrives damaged or defective, please reach out to our customer service team immediately at info@my7heavens.com by providing your order number and an image to verify the damage. We will work with you to resolve the issue and ensure your satisfaction.

Lost Parcel

In the unfortunate event of a lost parcel, we’ll promptly ship a replacement at no extra cost to you.

Exchanges

Unfortunately, we are unable to process exchanges at this time.

Cancellation

We only cancel orders before they are processed or shipped.
Once your order has been dispatched, we are unable to cancel it Please contact us immediately at info@my7heavens.com to request a
cancellation.
We will be happy to assist you!

Frequently Asked Questions

I made a mistake with my address. Can it be changed?

• If you have made a mistake with your address, please contact us as soon possible. We can update your shipping details as long as the order has
  not yet been processed or shipped. Once the order is in transit, we won’t be able to make changes. Please contact our customer service as soon as possible and we will try our best to change your address.

My order shows as delivered, but I haven’t received it.

• If your order hasn’t been delivered, please contact us so we can assist you further.