At My7Heavens (referred to as “we,” “our,” or “us”), we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:
Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we may collect personal information such as:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed by secure third-party providers)
Non-Personal Information: We may collect non-personal information, such as:
IP address
Browser type and version
Device type and operating system
Referring website
Pages visited and interactions on the website
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, track user activity, and analyze trends. For example, cookies help remember items in your shopping cart and preferences across sessions.

2. How We Use Your Information

We use the information we collect for the following purposes:
Order Processing: To process and fulfil orders, including billing, shipping, and customer service.
Communication: To respond to your inquiries, process returns, provide updates on your orders, and send transactional emails (e.g., order confirmations, shipping notifications).
Marketing: To send promotional offers, newsletters, and updates (only if you have opted into receiving them). You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
Website Improvement: To analyze user behaviour and improve the functionality and design of our website.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
Service Providers: We may share your information with third-party vendors who help us run our business, such as payment processors, shipping companies, and email service providers.
Legal Requirements: We may disclose your personal information if required by law or to comply with legal processes, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Payment Information

We do not store sensitive payment information, such as credit card numbers. Payments are securely processed by trusted third-party payment gateways (e.g., PayPal, Stripe). We encourage you to review the privacy policies of these providers to understand how they handle your payment data.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use encryption technologies (such as SSL) for secure transactions. However, please note that no data transmission method or storage system is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You may request that we delete your personal information, subject to certain legal restrictions.
Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@my7heavens.com.

7. Third-Party Links

Our website may contain links to third-party websites. These sites are not controlled by us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information. If you are a parent or guardian and believe we may have collected personal information from your child, please contact us immediately.

9. International Data Transfers

If you are located outside of United Kingdom, please note that your personal data may be transferred to, processed, and stored in United Kingdom or other locations where our servers are located or our service providers operate. By using our website, you consent to the transfer of your information as described in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@my7heavens.com